FAQ's

1. How long does shipping take?
Orders are processed within 1–3 business days. Delivery typically takes 7–15 business days depending on your location.

2. Do you provide tracking information?
Yes! Once your order is shipped, you will receive a tracking number via email so you can monitor your delivery.

3. What payment methods do you accept?
We accept major payment methods including credit/debit cards and other secure payment options available at checkout.

4. Can I cancel or change my order?
Orders can only be modified or canceled within 12 hours of placing them. Please contact us as soon as possible.

5. What is your return policy?
We accept returns within 7 days of delivery. Items must be unused and in original packaging. Opened skincare products are not eligible for return due to hygiene reasons.

6. What if I receive a damaged or wrong item?
Please contact us within 48 hours of receiving your order with photos or videos. We will resolve the issue quickly.

7. Are your products safe for all skin types?
Most of our products are designed for all skin types. However, we recommend doing a patch test before full use.

8. How can I contact customer support?
You can reach us via email at info@ultraluxbeauty.com We usually respond within 24–48 hours.

9. Do you offer refunds?
Yes, refunds are processed after inspection of returned items. Approved refunds are issued within 5–7 business days.

10. Do you ship internationally?
Yes, we ship to many countries worldwide. Shipping times may vary based on your location.